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Check that your device is not on silent, that Trinity Bible has audio permission, and that you have a connection the first time a chapter is played — narration streams before it is cached. If a chapter still refuses, download the book for offline use from the reader, which fetches the audio in one pass. If it persists, write to support@trinitybible.ai with your device, OS version, and the chapter.

Open Settings → Restore Purchases, then make sure you are signed in with the same Apple or Google account that made the purchase. Subscriptions are tied to the store account, not to the email address you signed in with. If the entitlement still does not appear, email support@trinitybible.ai from the address on your account and we will look it up.

Trinity Plus is billed by Apple or Google, so it is cancelled where it was bought. On iOS: Settings → your name → Subscriptions. On Android: Play Store → Payments and subscriptions. Cancelling stops the renewal and you keep Plus until the paid period ends. We cannot cancel a store subscription on your behalf.

No. The whole Bible is free for everyone — every book, every chapter, all ten translations including the Trinity Bible Version, with HD narration, daily devotionals, teaching plans, prayer, journaling and offline access. Trinity Plus is a separate subscription for the deep-study layer, and it carries a 3-day trial.

Sign in with the same account on both devices — cloud backup is tied to the account, not the device. Backup runs on Apple on iPhone and iPad and on Google on Android, so moving between platforms means signing in rather than restoring a device backup. If something is missing after signing in, write to us before making further edits so there is nothing to overwrite.

From inside the app in Settings, or by writing to legal@trinitybible.ai. The account deletion page sets out the full process and exactly what is removed.